Order Management

Athena's order management module streamlines the process of maintaining order status across thousands of orders, eliminating the need for manual tracking and spreadsheets. Let Athena do the heavy lifting so you can focus on getting the right materials to students when they need it most.

Ditch the spreadsheets, increase accuracy and save time!

Athena's order management module is a game-changer for educators and administrators. It eliminates the tedious and time-consuming task of manually tracking student materials across emails, phone calls, and spreadsheets. With all submitted orders for the current school year at your fingertips, you can easily analyze and filter the data by order status, school, and student. This allows you to quickly identify any issues and take action before they become a problem.

The module's workflow queues enable you to streamline your process by highlighting orders that require review, approval or further attention. This ensures that no order falls through the cracks and reduces processing delays, allowing you to prioritize the most important tasks.

Additionally, with the module's real-time inventory tracking feature, teachers can select specific copies from the available inventory, further reducing the time and effort required to reconcile incoming demand against available materials. This feature streamlines the process, making it more efficient and allowing you to focus on what truly matters - getting the right materials to the students when they need it most.

Complex automation rules maintain order status in real-time

Unlock the Power of Insight: Optimize Your Workflow with Athena's Interactive Operational Dashboards.

Interactive operational dashboards in Athena give you the power to zoom out and draw meaningful conclusions across the end-to-end process. This helps identify bottlenecks, opportunities, and upcoming deadlines, allowing you to make data-driven decisions and optimize your workflow. These dashboards provide a clear overview of your operations, enabling you to quickly identify areas for improvement and track progress over time. With real-time data at your fingertips, you can make informed decisions that will have a positive impact on the efficiency and effectiveness of your operations.

Streamline Your Order Approval Process with Athena: Effortless Management, Timely Delivery

Athena's order management system is designed to streamline the order approval process and ensure that materials are delivered to students in a timely manner. With the ability to automatically move materials to the next stage of the workflow upon approval, coordinators can focus on the most important tasks. Coordinators can review orders, make substitutions, and approve individual items or the entire order, eliminating hold-ups and preventing simpler items from being delayed.

In case an order requires further attention, coordinators can easily kick it back to the teacher capturing the reason for further attention. This action in Athena also generates an email to the teacher outlining the issues, providing transparency and clear communication throughout the process. This feature not only makes the process more efficient but also provides a better experience for the end-users (teachers) in terms of easy tracking and communication. With Athena's order management system, coordinators can manage orders with ease, ensuring that materials are delivered to students quickly and accurately.

Managing lifecycle events

Managing cancellations, amendments, and renewals can be a time-consuming and difficult task with manual tracking processes. Athena simplifies this process by allowing teachers to initiate each request and tie it directly to the material affected. This not only dramatically simplifies the management of these lifecycle events but also automates inventory updates if cancellations are received before the material has shipped. Teachers can request cancellations for the whole order or individual order items, giving them flexibility and control over their orders. Dedicated queues are available to quickly identify when amendment requests are submitted, allowing for timely processing. When a renewal request is processed, Athena will automatically create the corresponding order for the following school year, taking into account that the material is already in circulation.

Athena's revolutionary system takes the hassle out of managing materials. With real-time status updates at every level - from orders to individual volumes - you and your teachers will always know exactly where each material stands. No more hunting for information, no more administrative headaches.

Our powerful automation system tracks shipping and return status with ease, so you can rest easy knowing that all materials are delivered and expensive textbooks are safely returned, ready to be used again. And when materials are returned, our system makes it a breeze. Simply scan the barcode on the spine label and watch as Athena automatically updates the status, closing orders and updating inventory with lightning speed.

Deadline Management Made Easy: Prioritize Materials and Ensure Timely Delivery with Athena

Athena allows you to manage material deadlines directly within the system, giving you valuable insights into when materials are needed. These deadlines are gathered from the teacher and can be edited by the coordinator, making it easy to prioritize materials and ensure they are delivered on time. The operational dashboard allows you to track upcoming and overdue deliveries, either at the copy level or broken down by volume. This feature is an important tool to track the compliance with federal and state timeliness targets and gather performance metrics over time. With Athena, you can have peace of mind knowing that you can manage deadlines with ease and make data-driven decisions to improve the delivery process.